Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All eligible returns will be issued store credit only.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please submit your request through the customer portal or contact us at support@eleanoras.com.

If your return is accepted, you will receive a prepaid return shipping label along with instructions on how and where to send your package. A 12% restocking fee will be deducted from your issued store credit.

Once a return label has been issued, the package must be dropped off with the shipping carrier within 72 hours. If the return label is not scanned by the carrier within 72 hours, the return request will be automatically cancelled.

All returns must be securely packaged in a protective, non-transparent mailer or box to ensure the item cannot be seen or damaged during transit. Items sent back without first requesting a return will not be accepted.

Original shipping charges are non-refundable.

Please contact us at support@eleanoras.com for any return questions.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer direct exchanges. If you need a different size or item, you may return the original product (if eligible) for store credit. Once your return is processed, you can use your store credit to place a new order for the item you prefer.

Store Credit Only
We do not offer refunds back to your original payment method. All eligible returns will be issued store credit in the form of a digital gift card.

Processing Your Return
Once we receive and inspect your return, we will notify you of its approval status.

• If approved, store credit will be issued to you within 5–10 business days.

• Store credit does not expire and can be used on any future purchase.

If more than 8 business days have passed since your return was approved and you have not received your store credit, please contact us at support@eleanoras.com.