XOXO, Red Top

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All items returned are eligible for store credit only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@eleanoras.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. All returns must be securely packaged in a protective, non-transparent mailer or box to ensure the item cannot be seen or damaged during transit. Items sent back to us without first requesting a return will not be accepted.